Contractor Management

MapCall CM is a contractor portal allowing outside contractors to securely access pertinent utility records and documents. Work orders can be electronically assigned and tracked along with completion flags indicating that a contractor has completed his work and can be paid.

Business Process Outsourcing

MapCall BPO is a module that allows for separation of office operations between regulated and non-regulated entities. MapCall BPO provides functionality to use in-house or outsourced fulfillment centers tracking customer care, including payment center activities.